Benefits Enrollment Agent - Full Time Customer Service

  • Job Reference: 462855866-2
  • Date Posted: 2 January 2022
  • Recruiter: Encompass Core
  • Location: Santa Ana, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Encompass Core is expanding its reach to the Orange County area and we could not be more excited. Over the years, we have been working with the government-funded Federal Lifeline Program. Through our partnership, we have been able to connect those less fortunate with communication tools that allow them to improve their quality of life as well as their socio-economic status. We are extremely proud of the work we do and are looking forward to being able to work with even more communities and help even more individuals.

We are seeking to add 5 Benefits Enrollment Agents to our team as we expand into our new location. A successful Benefits Enrollment Agent is someone who:

  • Is self-motivated and thrives in a high energy environment
  • Can work well with a team and provide encouragement and assistance to other members
  • Has a strong student mentality and is always open to learning new things
  • Is passionate about helping and working with members of the community
  • Is looking to make a difference in the community
  • Wants to take on a career opportunity
  • Never settles and constantly strives for more


Job Requirements:

As a Benefits Enrollment Agent, you will be trained on:

  • Mastering communication skills both internally and externally
  • The goals and purpose of the Federal Lifeline Program
  • Community outreach tactics
  • How to enroll an individual in the program
  • Upselling when appropriate for enrollees who may need extra accessories in addition to their communication device
  • Becoming a leader in the workplace

Position Requirements:

  • High School Diploma or Ged/Equivalent
  • 0-2 years of experience working in a people-centric organization