Customer Service Representative and Operations Support

  • Job Reference: 462856728-2
  • Date Posted: 2 January 2022
  • Recruiter: Now Hiring
  • Location: Spring Valley, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

As a Customer Service Representative and Operations Support Rep, you help create the energy and excitement surrounding our clients' products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers' needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.

Key Qualifications:

  • Tech-savvy, proficient in Windows and macOS
  • Dedicated to providing an excellent customer experience
  • Strong communication and interpersonal skills
  • Organized and detail-oriented

Description:


As a Customer Service Representative and Operations Support Rep, you'll be responsible for attending to customer needs, while providing innovative solutions. Our associates are the first face of our team and determine the in-store experience. Customer Service Representative and Operations Support Reps guide customers to the most suitable choice, suggest premium options and help with new product setup. Our associates are up to date on the latest news in technology and social media. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.



Job Requirements:
  • Aid customers by applying critical thinking to troubleshoot routine problems
  • Enter customer data and update pre-existing customer accounts
  • Drive sales by suggesting compatible products, services, and add-ons
  • Provide knowledgeable responses to consumer inquiries
  • Become well versed in compliance guidelines
  • Open to a flexible work schedule
  • Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
  • Candidates must be over eighteen years of age and eligible to work in the United States