Customer Service Representative I - Air Import

  • Job Reference: 462913064-2
  • Date Posted: 2 January 2022
  • Recruiter: Advantage Resourcing
  • Location: Inglewood, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Job Title: Customer Service Representative - Air Import
FLSA: Non-Exempt
Reports To: Manager
Work Location: Inglewood, CA

A global leading Freight Forwarding/ Logistics company is looking for a motivated candidate for the opening of Customer Service Representative in their Air Import department.
The Customer Service Representative will provide customer service for client companies and sales support for accounts in the electrical, automotive, semiconductor, and consumer goods industries.

• Provide information regarding shipment status to customers in a timely manner and answer to urgent inquiries.
• Coordinate freight forwarding of air import shipments by arranging, booking, and confirming flight, freight, cargo and other transport schedules.
• Calculate weight, volume, and cost of transportation goods and provide quotes to customers.
• Perform data entry into internal systems and produce appropriate documents within established deadlines with accuracy.
• Prepare all government regulations and customer requirements documents and forms such as insurance, customs declarations, and others.
• Follow up with agents, carriers, and vendors on the status of shipments to ensure the shipments to meet the delivery deadline and the accurate destinations.
• Escalate any major delays or issues to management teams to suggest remedies and solve problems accordingly.
• Communicate effectively by phone and email with customers and internal departments for assigned accounts.
• Perform duties requested by Manager (answering phones, filing, data entry, and other related tasks).

• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Willingness to learn new systems (Logistics Applications such as AS400)
• Skills such as Organization, Documentation, Time Management, Data Entry, Customer Service
• Previous Freight Forwarding/Logistics/ 3PL industry experience is a plus - Not Required

BENEFITS: Health Insurance (Medical, Dental, Vision), Life and Accidental Insurance Coverage, Vacation / Personal Days / Sick Leaves /Holidays, Annual Performance review and opportunity for salary adjustment, 401K with company match

About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.