Field Claims Adjuster/Appraiser
Inland Empire/Los Angeles/Orange County, CA
Job Summary: As a Field Claims Adjuster/Appraiser, you will primarily be responsible for meeting with customers at their home to investigate, assess and facilitate remediation and repair decisions on residential property damage claims with the appropriate level of urgency. Regularly negotiating and reaching agreement with vendors and contractors on repair operations while applying policy contract provisions to resolve claims timely and accurately. Superior verbal and written communication skills are needed to communicate as required throughout the claims process. Must be able to work independently with minimal management involvement. Periodic travel may be required as well when needed.
What are the duties and responsibilities of this position: Provide superior customer service to our Policyholders while working autonomously in the field while based in your home-office. Communicating daily with customers to schedule inspections, walking them through the repair process and helping them get back to the place they were before their loss. Regularly assessing damages and completing estimates through computer based estimating software and reaching agreements on scope and cost of repairs with customers and/or their representative both in person and via phone. Accurately document activity and secure claim information within our file and document management system. Complete file summaries and action plans on newly assigned claims/inspections with appropriate updates throughout the life of the claim. Handle incoming calls effectively and return all messages in a timely manner. Responsible for compliance with state insurance regulations and company claims handling guidelines at all times.
What background, credentials and skills are needed to be successful in this position:
• Claims Experience, College degree or prior applicable work experience required
• Bilingual in Spanish a plus
• Having a current California adjuster license, a plus
• Excellent organization and time management skills
• Solid analytical skills
• Ability to make timely and accurate decisions
• Strong negotiation skills
• Ability to work independently with minimal management oversight
• Work Location: Regularly in Field and from Home Office.
• Must have a valid California driver's license with an acceptable driving record for this position.
Other Important Information:
Location(s) - Inland Empire/Los Angeles/Orange County (Field Rep will service these areas regularly as well as other areas of the state if needed (CAT)
Competitive Compensation - Salaries will be established commensurate with experience
Benefits - Protection is the name of the game in the insurance industry, and we believe in benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans. Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution!
Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies
Pacific Specialty Insurance Company is an equal opportunity employer