IT Operations Specialist

  • Job Reference: 462846266-2
  • Date Posted: 2 January 2022
  • Recruiter: Decision Research Corporation
  • Location: Honolulu, Hawaii
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Decision Research Corporation (DRC), a software solutions provider, is looking for qualified individuals to join our team as a technical operations specialist. Ideal candidates must possess a solid understanding of the technology and hardware/software platforms.


Duties include:

  • Provide support, maintenance, and monitoring for systems on Microsoft Azure
  • Ability to script programs using power shell and batch
  • Monitor daily system cycles, in addition to running testing cycles as needed
  • Reconcile daily system activity against 3rd party reports received from third parties
  • Perform as dispatcher, answering initial call, triaging the issue and assigning priority and resources
  • Respond to trouble tickets in a timely manner
  • Provide phone support to users and walk users through the problem solving process
  • This position is a rotating shift with required night shift work
  • This position also requires the ability to be an on-call 24×7 rotation
  • Remotely support users
  • Document creation and maintenance
  • Other Duties as Assigned


Qualifications:

  • A degree in Computer Science, Information Systems Management, or a computer-related field, One year of relevant Information Technology work experience can be used in lieu of degree
  • Experience working with IT hardware (i.e. desktops, laptops, servers, & printers)
  • Excellent knowledge of or experience using Microsoft products including Windows, Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience in a customer support, help desk environment role
  • Excellent communication skills and troubleshooting skills
  • CompTIA or Microsoft certifications a plus
  • Must be able to work a flexible schedule
  • Must be able to work equally well in a team as well as individually
  • Independent, self-motivated

This position is located in our Honolulu, HI office. Applicants should reside or be in the process of relocating to Honolulu. Position requires night and weekend on call support.