Patient Service Representative -Santa Monica, Family Medicine

  • Job Reference: 381632360-2
  • Date Posted: 27 September 2021
  • Recruiter: UCLA Health
  • Location: Santa Monica, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description


In this role, you will provide patient support for the UCLA Health Santa Monica 15th Street Family Medicine practice by greeting patients and identifying self as a liaison to patients whether in person, on telephone or through the EPIC/CareConnect system. Collaborate with physicians and all other health system resources, to provide comprehensive care and other administrative needs on behalf of the patient. Maintain clinic schedules for accuracy and patient needs, utilizing EPIC/Care Connect EMR system. Process all referrals/MD orders by obtaining all required information and appropriate signatures. Register and schedule patient appointments and procedures and if unable, connect patient with appropriate resource. Assist patient with hospital discharge follow up appointments and follow all required patients throughout process to ensure continuity of care. Request, scan/upload and catalogue all outside medical records and miscellaneous forms into Electronic Medical Record System to ensure complete and accurate medical records are available. Serve as liaison between skilled nursing facilities, hospitals, outpatient facilities and physician offices to ensure appropriate billing documents and orders are filled out and or collected and processed.Qualifications


+ Minimum 2 year experience working in a fast pace clinic setting, preferably in a multispecialty practice.

+ Knowledge of specialty practices and workflows.

+ Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

+ Ability to establish and maintain and productive working relationships with faculty, staff, administration and patients from various

+ social, cultural and economic backgrounds.

+ Ability to creatively integrate competing demands into a productive working environment.

+ Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

+ Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

+ Working knowledge of medical terminology and types of insurance coverage.

+ Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

+ Excellent interpersonal and communication skills in order to coordinate multiple appointments with staff from various departments within the UCLA medical center.

+ Working knowledge of authorization process & managed care programs.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.