Receptionist - Clerk, Case Management. Job in Los Angeles WestCoast-Jobs

Job Description

CHA Hollywood Presbyterian Medical CenterCHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving local multicultural communities with quality medical and nursing care. With more than 500 physicians representing virtually every specialty, HPMC strives to distinguish itself as a leading healthcare provider, recognized for providing quality, innovative care in a compassionate manner.HPMC is part of a global healthcare enterprise which owns and operates general hospitals throughout Korea, numerous research centers in the U.S. and Korea including a medical university, and CHAUM (a premier anti-aging life center). Providing clerical and telephone support. Assisting Case Managers and co-workers in a courteous and professional mananer. + Obtains general daily tasks from case managers at the start of the shift. + Prints current floor census, e.g. ICU, 5th, 6th, etc.+ Gets daily managed care admissions; autofax dicated clinical information from HPF station to health plans or IPAs.+ Prints clinical reviews from Utiliization Review Paragon and fax to health plans/IPA daily, confirm successful fax transmitttal followed by documentation in Utilization Review notes that reviews were faxed.+ Assists case managers with SNF/ECF, home health, DME/oxygen, or wound vac arrangement/referrals.+ Makes phone calls for difficult placements, fax clinicals to multiple facilities, and complete documentation list for administrative days.+ Collects post partum delivery data from Paragon- patient view and fax to health plans/IPAs.+ Assists with E-Tar submission. + Files of clinical reviews. + Communicates with case managers or other co-workers on important issues.+ Demonstrates strong sense of customer service through communicating with tact, diplomacy and sensitivity in all interactions.+ Sets a high personal standard for accuracy in work.+ Maintains confidentiality of department information.+ Responds promptly and accurately to all requests, problems, and questions from those in need of help. + Exhibits excellent telephone protocol, e.g. answering promptly, identifying name and department and is courteous and helpful.+ Complies with department and medical center policies and procedures. + Demonstrating initiative and creativity in assigned work, consistently attempting to make things work better. + Using appropriate judgement and decision making within the scope of position or through appropriate chain of command.Minimum Education:+ High School DiplomaMinimum Work Experience and Qualifications:+ One to three years comparable experience+ Familiarity with Microsoft Office Applications, including Outlook+ Computer skills with 40-60 WPM typingRequired Licensure, Certification, Registration or Designation:+ Fire CardDisclaimer, Compliance and Service Language:DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.COMPLIANCE & INTEGRITY: Consistently supports compliance and the Hollywood Presbyterian Medical Center's Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.Requisition ID: 2 Shift: Day External Company URL: Street: 1300 N Vermont Ave