Relativity One End User Support Specialist

  • Job Reference: 462856366-2
  • Date Posted: 2 January 2022
  • Recruiter: Digital Strata
  • Location: Mountain View, California
  • Salary: On Application
  • Sector: Legal
  • Job Type: Permanent

Job Description

Digital Strata is currently seeking individuals to provide Relativity One support in Mountain View, CA at one of our managed services clients. This is a full-time position that is currently remote work only due to COVID restrictions but will require you to be on-site when conditions permit.


Responsibilities:

  • Provide general level one (L1) support to clients email and IM.
  • Typical activities include password resets, end user troubleshooting, setting up and managing users, triaging and defining requests for the next level support team.
  • Work with clients to resolve issues and requests on topics related to features and functionality in Relativity One platform.
  • Assist Project Coordinators and Project Managers with reports, standard operating procedures and other client requests.
  • Develop knowledge of technical tools, methods and technologies to consult on solutions.
  • Consistently update job/task tickets with status updates and state changes associated with active tasks.


Qualifications:

  • 2+ years Relativity and/or Relativity One experience
  • Direct experience supporting clients as a primary contact or lead using phone and/or email
  • Experience troubleshooting complex issues
  • Professional written and verbal communication skills
  • Ability to manage multiple tasks and projects