Shift Supervisor

Position Summary
Join our vibrant team as a Shift Supervisor, where you will play a vital role in creating outstanding guest experiences and empowering team members to achieve their best. In this position, you will foster an engaging and rewarding culture in our restaurants, opening the door to significant growth and career advancement opportunities. Your leadership will be key in training the next generation of leaders and guiding them toward successful careers.

Essential Job Functions

• Assist the Restaurant Manager in supervising a dynamic team to optimize guest service, food quality, and operational efficiency.
• Manage shifts effectively, supporting the execution of company policies and procedures.
• Understand all station functions and the necessary paperwork for tracking performance.
• Supervise a team of 1 to 7 members while ensuring compliance with company objectives.
• Uphold all food safety, cleanliness, and operational guidelines during shifts.
• Help cultivate a workplace environment that is recognized as an 'Employer of Choice.'
• Provide leadership and support to nurture team development and training.
• Assist in staffing decisions, including interviewing and disciplinary actions.
• Deliver exceptional results in quality, guest service, safety, and cleanliness.
• Exhibit a cheerful and approachable demeanor.
• Demonstrate a thorough understanding of our menu items and effectively communicate with guests.
• Utilize the Point of Sale system accurately for order management and payments.
• Adhere to health and safety standards for food handling and cleanliness.
• Follow all company operational policies and suggest improvements for restaurant efficiency.
• Maintain a professional appearance and uphold grooming standards.
• Participate in training and development meetings as required.

Knowledge, Skills & Abilities

• 1-2 years of experience in a quick service restaurant or related guest service industry, demonstrating a commitment to guest satisfaction and training excellence.
• Proven ability to be a collaborative leader, providing quality service and support to both management and staff.
• Skill in managing multiple tasks with effective follow-through.
• Ability to motivate and guide staff to achieve collective goals.
• General proficiency in computer systems and basic business math; cash handling experience is preferred.
• Excellent organizational skills for maintaining accurate records and reports.
• Ability to assess workplace safety hazards according to company standards.
• Strong communication skills for building effective relationships with colleagues and guests.
• Implement and oversee training and development plans for staff.
• Proficient in reading, writing, and speaking English.
• Open availability for varying shifts as required.
• Willingness to adapt to changing responsibilities and circumstances.

Experience, Education & Training

• Must hold a valid driver's license and proof of vehicle insurance.
• 1-2 years of leadership experience in a quick service restaurant or guest service environment is preferred.
• Food Handler certification may be required.
• Ability to stand and walk for most of the shift, including bending, reaching, and lifting up to 50 pounds.

Pay Range: $21.75 - $24.75