Staff Client Solutions Engineer

  • Job Reference: 871163836-2
  • Date Posted: 12 January 2023
  • Recruiter: Ganymede
  • Location: Palo Alto, California
  • Salary: On Application

Job Description

Ganymede is building AWS for the sciences, with a mission of improving the world through better healthcare outcomes. We believe that the highest leverage approach to speed up science is through better software and data connectivity.

As a staff engineer and Ganymede's technical lead for hardware and software integration, you'll help us build push the boundaries of IoT and fleet management, architect customers' data strategy and company-wide data schemas, and leave your mark on Ganymede as well as the biotech industry and broader sciences. You'll wear many hats:
  • Be the technical lead of the Customer Solutions Engineering team and drive its overall technical strategy, as well as getting your hands dirty building customer implementations yourself in Ganymede
  • Focus on integrating hardware - mostly lab instruments - since this is one of the most complex and valuable things Ganymede's platform does. You'll do this at both the implementation and systems design level, developing technical plans in tandem with the software engineering team to build better abstractions to make integration faster
  • Implement with velocity to maintain our pace, while strategically avoiding and reduce tech debt in the future
  • Ensure that integrations are rock-solid and reliable to meet the stringent quality and compliance standards of biopharma and manufacturing
  • Be a key determinant of our culture, and will help us grow and set norms for the business as we scale


What we look for:
  • 5+ years of experience working in a software or systems engineering role
  • 2+ years specifically in a client-facing engineering role or internal service-provider role such as a core automation team
  • At least one experience working specifically in the life sciences, manufacturing, or other IoT automation at a hardware or software level
  • Demonstrated staff-level leadership on projects or in a domain
  • Mentorship of juniors on these projects improve their technical and design contributions
  • Excellent collaboration skills in both written and verbal forms, as well as via clear, cleanly written code
  • Desire to improve software infrastructure for scientists advancing the health and welfare of people

Pluses (but not required by any means!):
  • Work experience in a lab or working with scientific instrumentation, lab automation, or robotics
  • Experience with biology or manufacturing informatics tools like LIMS or MES systems
  • Contributions to open source packages
  • Personal hardware or home automation side projects
  • Experience working within a quality, compliance, or GxP framework

  • Remote-first role and culture, with periodic reimbursed travel for the team to meet together
  • Significant equity as an early employee
  • Unlimited PTO & sick days
  • Excellent health benefits (Medical, Dental & Vision), life, and disability insurance
  • Family leave (Maternity, Paternity, Medical, Caregiver)

Salary Range
  • 170K-220K