Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose-A BETTER WORLD FOR PETS®.
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Pet Medical Center was founded in 1965. Our Chatoak facility has been in the same location ever since and is certified by the American Animal Hospital Association (AAHA). Our most important goal is providing excellent veterinary medical care for the dogs and cats in our neighborhood. We take that responsibility seriously.
It's rewarding to know that you and your pet feel comfortable and cared for when you come to us for veterinary medical care. Even though we are one of the largest practices in the San Fernando Valley, every staff member at Pet Medical Center will listen to your needs. We will involve you with your pet's veterinary care each step of the way. Our veterinarians and technicians take the time to explain treatments with compassion and empathy. We are delighted to teach you how to take the best care of your pet at home so that you have a long life together.
Our Mission is to provide a lifetime of quality, compassionate veterinary care to our clients, their pets, and our community, thus enriching the human-animal bond. We do this through a team approach that encourages the education of our staff and clients in a friendly, respectful environment.
Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We're always looking for top notch talent to join the VCA family!